Anonymous
map-marker Pineville, North Carolina

Discriminated for being a transgender

This is the second time I am writing to complaint. My name is Mimmi Capote.

N I went to d bucca di peepo with my fiancé n a coworker n I was discriminated n was seated by d bar was no one there n the seats were not comfortable. We wanted to b seated inside with the rest of the people eating. But neither d mananger nor hostess cared. We spend $98.00 in food n drinks on sept 25 Like 3:03 pm.

At the pineville location. My veal Marsala was not eatable. N we paid for d drinks to get a bucca de peppo glass n they gave us 3 boxes n 2 of them we broken did not have the stem. The whole experience of eating out with my fiancé n friend was ruined by being discriminated for being a transgender, if I'm paying money to go out n eat I expect to be served n treated like anywhere customer not to have.

Waiters-waitress laffing n taking behind your back n even the mananger in charge was not even caring. What kind of people does bucca de peppo have working for them. We are in 2014 almost 2015 n being discriminated for what my gender is ........... Unaceptable.

I hope this letter gets to d president of Bucca de Peppo. N helps me with a horrible eating experience I had Sincerely

Mimmi capote

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Loss:
$98
Cons:
  • Gender discrimination
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I wonder what h.kitchener/machelle would have to say about this?

Anonymous
map-marker Burnsville, Minnesota

Coupon issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
we had a group of 20 and called and asked if we could use 5 coupons, 1 per family and they said yes, waited an hour after we ordered kids were starving, finally brought food and only took 2 coupons-we explained we had called and they said the coupon says only 1 per table-we explained we have a big group and explained it to the mgr. earlier and she said it wasn't a problem- still would not take those coupons off-we had a bill of over 300 dollars and ordered because we had those 5 coupons- the kids we so hungry, so aweful!
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Loss:
$300
Pros:
  • Food was good
Cons:
  • Took forever for food
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous

Short Review on September&nbs-04:00;03,&nbs-04:00;2014

Submitted complaint but didn't include name info...it was the one regarding server not washing hands after using restroom... Location was the Arrowhead AZ.
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Anonymous

Short Review on September&nbs-04:00;03,&nbs-04:00;2014

While at the Arrowhead location. .I was using the restroom & in the next stall was our waitress. I noticed when she left, she did not wash her hands....pretty scary!!! We were at table 13..on Tuesday nite...servers name was Jasmine...not a very personable person.
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Anonymous
map-marker North Fort Myers, Florida

Buca Di Beppo - Veal Review from North Fort Myers, Florida

We went to Buck at the Edison mall and it was atrocious. The amount of food served for 2 people was barely enough for 1 person. My husband was infuriated with me because I was the one that wanted to go there. Our wonderful Christmas day turned out terrible. We told all about our experience and I know we will never return. Our Veal was 3 miniscule pieces, our appetizer (well overpriced) was tomato and a few slithers of mozzarella. The baked zit I was cold and so dried out that you could make a pasta necklace out of it. Everything was horrible from the prices to the food. Thank you for a wonderful Christmas day. My husband argued with me for the rest of the day because I was at 2 previously and they were good. 1 in New Jersey and 1 in Pennsylvania. We told all of our friends about it and I seriously doubt that they will be going
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Reason of review:
Pricing issue
1 comment
Guest

Sounds like your husband was the problem, not Buca.

Anonymous
map-marker Naples, Florida

Undesirable salad

On Sat. May 24th,2014 ( yesterday) I was at your Ft Myers, Fl location (in Edison mall) with two other people and was told by staff the small salad would feed three people. I must say, that it was the worst salad, especially for the price.( We paid extra for the prosciutto and gorgonzola cheese which was scarce to say the least). We asked for the manager and told him the salad looked terrible and hardly had any cheese, olives, or toppings etc. He said that they only put one green and one black olive in the salad. (What were we suppose to do, cut the olives in three pieces). That was a pour excuse for a salad for the price (s.$14.99) and did not have any pepperoncini's. He did bring out extra olives,cheese but by that time we were already disgusted and ready to leave for my Granddaughters wedding dress fitting. The waitress was very pleasant. No complaints in that department We were just at the Naples location with a large group of people for Mothers Day and had the same salad (its one of our favorites), and it was great. We have also eaten at Buca's in Atlanta, Austin TX and Michigan and have never had such a horrible meal. The lettace was not mixed greens but iceberg that tasted like it was from a bag. We will never visit that location again. Thanks Rosemarie O
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Loss:
$15
Anonymous
map-marker San Jose, California

Cold Appetizer Review

Wyomissing PA 5/26/15 Strike 1-Thick cloudy tea! Strike 2-Cold appetizer! Strike 3- they offered to remake it but later told us they ran out. Entree came out hot believe it or not. But 3 strikes is enough. I would not suggest you visit this location.
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Anonymous
map-marker Phoenix, Arizona

Horrid Restroom - Bucca di Beppo Orlando, FL (FL Mall location)

Buca Di Beppo - Horrid Restroom - Bucca di Beppo Orlando, FL (FL Mall location)

Please see the attached photo. The sinks in the guest restroom literally had thick slime all around them. I could not believe how awful it was and had to take a photo with my phone. I emailed the GM of this location and was only told he was disappointed as well.

I'm not sure how this location in Orlando (Bucca di Beppo @ Florida Mall) was not shut down by the Health Department.

This chain will surely not be in business much longer as they have failing sanitation and customer service.

Will stick with Carrabas and Olive Garden for sure. At least they know how to keep sanitary restaurants.

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Loss:
$50
2 comments
Guest

clearly just rust

Guest

A smart person would call the Department of Health after notifying the manager. Someone with only a double-digit IQ would post photos to a useless website.

Guess who you are?

By the way, if employees don't wash hands in a clean restroom your food still has e.

coli. :eek

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Anonymous
map-marker East Pasadena, California

Terrible management!

Went in with coupon from the Internet. We gave coupon to waiter before we ordered. After we finished our meal the waiter came and told us the coupon was not valid. It was only $10 of our total bill but the manager made us feel like I was trying to rob them. They did not honor coupon. They said it was not a real coupon!!! WTF!!! I didn't make the coupon from printshop! Again I was made to feel like I did something wrong! Buca could of handled the whole situation better. The management should know how to treat customers. We use to goto Buca's couple a times a month. I will not goto buca's in Pasadena, Ca. Anymore! Learn to treat patrons better.
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Anonymous
map-marker Saint Paul, Oregon

Horrible service and horrific managment

We used to love the food but Honolulu Buca has got to be the worst mismanaged place we've been too. Will spread the word that i is the Worst expieriance at a Sub-par 'Italian' establishment! Do not eat there if you actually enjoy a night out! Management lacks the skills to comply with basic Restaurant Etiquette There will only be negative comments and suggestions to those that might choose to dine there. Not only did I have a bad experience but watched countless others have an even worse time. It takes one person to praise and one person to shut a make changes. I will continue to pass along my experience at this wakeful restaurant and make sure no one has the displeasure of ever fining there again.
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Anonymous
map-marker Lone Tree, Colorado

Ridiculous overcharges

I called Buca and some takeout food. I asked if they could do two Marsala *** instead of the normal three and small Caesar salad. Three *** cost $21. They charged me $18 for two! When I complained, the manager said they had to do that because they might not be able to "use the third chicken breast." WTF kind of stupidity is that? And I also ordered a SMALL Caesar salad. $12!!!!!!!!!!!! NEVER AGAIN, my friend. Never again. I have eaten there for years but I just can't believe what these people are doing to rip off customers.
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Loss:
$30
1 comment
Guest

We're very sorry to hear that! Our guest relations team would like to reach out to you: http://www.bucadibeppo.com/contact-us/.

flyme

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eagan, Minnesota

Birthday dinner

My sisters and I wanted to go to Buca for my husbands birthday. We had a coupon for $10 off if you spend $20. I called to ask if we could use 4, (my sisters had one too I was told we could. upon arrival I checked with the waitress again and she said no, but I explained we had called and talked to a manager, she said it would be ok. when It came time to pay, of course they wouldn't take the 4 coupons they only took 2-It makes me so mad that we were told they would, then declined after we were there and ordered. We will never go back( our bill was over $200.
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Loss:
$20
3 comments
Guest

You were so mad that you couldn't use 4 coupons?? you kidding me why not just bring in 8 next time and try and get $80.00 off your bill next time.

Thats ridiculous that you would expect any establishment to honor 4 coupons, Also if you read the coupon it says one coupon per visit per table.

People like are you are very greedy and try to take advantage of company's. Im sure Buca would be quite ok if you never went back there

Guest

I totally agree with Tom. Maybe you should of took your husband to Mc Donalds for his birthday.

They might let you use 4 coupons. I bet your the type of trash that goes to a nice restraunt, tries to use 4 coupons, complains about everything, and then leaves a really *** tip.

Guest

Next time try the Olive Garden broke ***

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Philemon Dlk
map-marker Elmhurst, Illinois

Bucca de Beppo

Made reservaions for Mothers Day, confirmed but was not set at requested table. Mentioned when we were seated incorrect, nothing done. Waiter very helpful, no issues (DuWayne). After dinner went to manager to voice complaint about seating issues, noise of silverware being 'dumped' in trays by bus staff, surrondings and lack of beverages (they ran out due to being busy for holiday. Printed confirmation of reservation with specific instructions given to manager as proof of table request. Manager apologized and made necessary COMPS for the dinner. Will visit again. This was Bucca de Beppo in Lombard, Illinois, manager on duty Emily.
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William S Ied
map-marker Upper Darby, Pennsylvania

Buca di beppo, two to three people means two only

buca di beppo, 260 E. Lancaster Ave Wynnewood, PA - menu states small portion feeds 2 to 3 people and large, 3 to 6. well we rrdered and received food that I myself could probably eat myself, but could feed 2. would feed 3 9 year olds. if they say feeds 2 to 3, they should bring out enough to feed 3, not 2. 3 could eat it but it would not seem like eating anything but an appetizer. Had to order another small 2 to 3 person order of food to feed my wife, 17 and 19 year old sons, and myself
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3 comments
Guest

MKASTRO, stick to your pork rinds in your parents basement with your *** stained underwear. they give 2 small chicken parmesan and say here is your 3 person portion.

if you work for them, tell me where and I will come visit your restaurant and see if you give food for 2 to feed 3. and I can see if you are bulimic.

Guest

They said feed 2-3 humans, not 2-3 pigs. jajaj

Guest

feeds 2 to 3 means 2 person portion at this place. they will give you another portion that feeds one and tell you it will feed 4 to 6.

this place serves family style. a family of dwarfs.

what a disgrace. do not go here unless you are already full.

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