Product: Buca Di Beppo Customer Care Clear all filters (11 of 11 reviews match)
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My wife and I, who are frequent Buca customers at the same restaurant in Scottsdale, encountered confusion and a lack of knowledge of the menu.When confronted the server and the manager talked about a "change in business model". The chicken parmigiana and the chicken...
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2.5
Product
Buca Di Beppo Customer Care
I liked
  • Food
I didn't like
  • Confusion
#1132733
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Said "Things happen, we ran out of silverware" I ordered food ToGo though the Buca di Beppo website. When I got to the room I realized that my kids did not have utensils for their food. How could could they eat the food unless they used their hands. I asked for a...
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1.6
Product
Buca Di Beppo Customer Care
#1129057
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My hubby and I had dinner at Buca at approximately 8:00 p.m.on 9/20/17. When we walked in there was no hostess so we took seats and waited. After waiting a considerable amount of time, my husband asked the other guests who were waiting if they had been there long. They...
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Anonymous
Anonymous

Staff the restaurant appropriately? Gee, now why didn't the manager think of that?!!! Do you realize in the restaurant industry (same with retail) you are dealing with people...

1.0
Product
Buca Di Beppo Customer Care
#1104159
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doesn'We have been semi regulars of the Bucca de Beppo in redondo beach california for about 12 years now and had slowed down on going for one thing or another they have been having growing pains or shrinking pains, either way we got a coupon in the email for 15 off 30...
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1.8
Product
Buca Di Beppo Customer Care
I liked
  • Hostess
I didn't like
  • Food complaint ignored
  • Attitude of staff
  • Management
#1078244
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I purchase a 3 groupons, 1 for myself 2 as gifts for my guest.Before I purchased the groupons I called to make sure we could use them with us all sitting at the same table. The lady who answered the phone Laura/laurel something like that had told me yes that would be...
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Anonymous
Anonymous

So did they let you use all 3?

1.0
Product
Buca Di Beppo Customer Care
#1013451
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I am going to buca in Thousand oaks since 20 years ago.Recently ,I had a lots of problems with the take out.They forget to get the order or they are late for the food.Today January 19 ,I placed un order for a small Spagetti meat sauce at 2 pm Calofornia time.Once there...
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Anonymous
Anonymous

the naples location needs to get a happy hour . specifically, the competition around them all have happy hours. BDP is empty from 4-6 monday to thursday except weekends . ever...

Anonymous
Anonymous

Why would you drive 80 minutes round trip for a small spaghetti from a fastfood restaurant???? The manager is correct: mistakes happen. We are all human and we all make them.

3.5
Product
Buca Di Beppo Customer Care
I didn't like
  • Forgetting to place the order for the take out
#994050
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We had reservations and were told our table would be ready in 5 minutes, which turned into 15 minutes.Lots of open tables, just didn't seat us. Our waiter was very friendly, BUT, he was not a waiter. We ordered two bottles of wine and water, after a while he returned...
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1.6
Product
Buca Di Beppo Customer Care
I didn't like
  • Service
#934015
Reply to reviews
This is the second time I am writing to complaint. My name is Mimmi Capote. N I went to d bucca di peepo with my fiancé n a coworker n I was discriminated n was seated by d bar was no one there n the seats were not comfortable. We wanted to b seated inside with...
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Product
Buca Di Beppo Customer Care
I didn't like
  • Gender discrimination
#567196
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Buca Di Beppo Customer Care Review

#993891
2.3
Details
My server seemed like she was high on heroin or something. Very rude, and was sweating everywhere. Didn't see her too much, luckily. Didn't get refills, but at that point i didn't care. The manager, some lady, who didn't introduce herself, stopped by for a second. She didn't really care. Stay away.
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Buca Di Beppo Customer Care Review

#933405
1.0
Details
When Teenagers attending Homecoming are cussing your customers out a staff member or manager should deal with it. Entitled teenager calling customers *** because they don't want to wait their turn in line is ridiculous. Manager should be prepared to handle crowds of teens in these situations. Third time I have been to this location and had bad service or a bad experience.
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Customer service
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Buca Di Beppo Customer Care Review

#839325
Awfull awful restaurant, not authentic Italian food , staff very rude. Do not go tho that place disgusting good waste of money and time. Close the doors by a dipepo
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