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2.7

I just wanted to make your company aware of the change in service levels that we experienced at one of your restaurants. We don't go out to eat often and we chose Buca Di Beppo for my mother in laws birthday. She is 76 years old and a couple of years ago we celebrated her birthday at your restaurant. We ate at the kitchen table and at the end of our meal we were presented with a candleabra and a birthday dessert for her. This year we told the staff when we checked in that it was her birthday. The prices are now outrageous. Even with family style dining it was over $120.00 for dinner for 5. The food was just average - something I could have made at home but we chose your restaurant because of the birthday surprise. At the end, no candleabra, no dessert, and we even had to remind the staff that it was her birthday. Personally - I would have to think very hard if I would ever eat at Buca again.

Very disappointed -

Michael Erwin

merwin@***.rr.com

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Location: 44 Wolf Rd, Colonie, NY 12205, USA

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