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2.5

We have always liked Buca Di Beppo and have frequented the restaurant in Wheeling, Illinois. One of our sons made a reservation for Mother's Day two weeks prior. There were twelve of us.

The day before, he happened to receive a coupon in the mail for 15% off dinners. I also had received $200 of gift cards from a client as an appreciation for work that I did. They gave them to us for Buca because they knew that we liked it.

The bill came. My son gave the server the 15% coupon. When she came back with the adjusted bill, we gave her the gift cards for partial payment and a credit card for the balance and the tip.

She refused the gift cards and said that they would not take both. I explained that the gift cards are like cash and carry the full value and have nothing to do with internal discounts. She said that it was corporate policy because some people could have bought them at a discount somewhere. Not proper thinking.

I decided to have her remove the 15% and just pay with the gift cards because I will not return there anymore and don't want to keep them.

Since gift cards are always treated like equivalent cash, this is a poor and incorrect policy.

Reason of review: Pricing issue.

Monetary Loss: $45.

Preferred solution: Let the company propose a solution.

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