We had reservations for Christmas day and went in at 2:00. As we approached the Hostess stand, there was a sign reading "No salad and no Meat sauce available." We had to live with that so were seated.
It was obvious that the server had too many tables to take care of as it took almost 15 minutes to get drinks. We noticed that the restaurant was a little cold even though we were far from the door. Through the meal the cold got worse and when we were asked about dessert, we wanted to order but the cold was just too bad. It was then, at the end of the meal, that we were told that the heat was not working!
This was on a day in Indiana that was bitterly cold outside. So we could not order salad or meat sauce which they were out of for two days!! And there was no heat! We were never called to advise us of these inconveniences.
A bill was delivered for $155.00 plus a $30.00 tip we paid. Never was an apology made or any offer of perhaps a free dessert to take home. NOTHING!!
No manager ever approached the table. We will never go to Buca again!!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.