We had a reservation for the pope room at the Austin location and had booked t for over a month for Christmas Eve. We showed up and the manager Matthew was absolutely horrible at handing the situation from beginning to end.
He promptly told us that they can not reserve a particular table and offered no apology accommodation or explanation. He simply stated that it was policy. Unfortunately we specifically confirmed that we had the pope room on 2 occasions. Furthermore we were seated in a noisy location and couldn’t hear ourselves talk.
He could have cared less. After three discussions he finally moved us and to a location with no server. We sat around for another 10 minutes and had to literally grab another server to be able to order.
Matthew never helped tried to problem solve or provide any accommodation or care for our party of 10. We will never eat at this terrible location and Matthew should be fired.