Buca Di Beppo - Waited 2 hrs for pre-ordered Thanksgiving feast
I was at the Frisco, Tx location to pick up my to go order at 12 pm which was scheduled in advance. When I got there people had already been waiting 2 hrs for their to go orders as well.
Many people were complaining and at no time did a manager come out to let us know they were behind. I waited patiently for 2 hrs and people who came in much later than me were given their food first. There was no rhyme or reason as to who got their orders. It was a fiasco and I hope they fix it for Christmas time otherwise people are really going to complain.
I am more annoyed that I spent 2 hrs away from my family and the food was very disappointing for that wait. The only thing that was good was the potatoes.
Reason of review: Order processing issue.
Location: 8580 TX-121, Frisco, TX 75034, USA
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